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Shipping Policy

For standard shipping, please allow 2-5 business days for processing & fulfillment before expecting movement on your tracking number. Shipping takes 6-12 business days to South Africa. Delays may be expected during Holidays. If it has been longer than 45 days since ordering the product and you still have not received anything, please email us at: contact@velarp.com

Shipping Policy

Rest assured we will do everything in our power to ensure your order is delivered as soon as possible. Your parcel will be left in a secure place, however please ensure you are available upon delivery. The buyer holds all responsibility for stolen or lost deliveries resulting from the input of incorrect shipping information. If we notify you by email that there is an issue with your delivery with the local courier (such as a failed delivery attempt, incorrect address, or parcel delay), it is the customer's responsibility to contact the local courier directly to resolve the issue. We are not able to intervene with local delivery agents once the parcel has been shipped.

Additionally, if the email address provided during checkout is incorrect and we are unable to reach you, it is the buyer’s responsibility to ensure that a valid and accurate email address has been submitted when placing the order.

Please double check your shipping address is correct before confirming your order. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct. We are only able to update shipping addresses or make changes to your order (such as sizing, quantity, or cancellations) if you notify us by email within 3 hours of placing your order or before the order has been shipped.

PROCESSING TIMES

Orders can take up to 2-5 business days to be processed before shipment.

Any possible taxes and duties applicable to your order may be applied by customs and are the sole responsibility of the customer.

DELIVERY TIMES

Standard Shipping: 8-12 business days

UNEXPECTED DELAYS

Delays imposed by the shipping carriers are beyond our control and we cannot be held responsible for this. We reserve the right to extend delivery time in any events out of our control. If it has been longer than 45 days since ordering the product and you still have not received anything, please email us at: contact@velarp.com

We appreciate your patience at this time - and we will be doing all we can to ensure your order reaches you as soon as possible.